Alert Merchant Center

This guide will help users of SmartFeeds and Google Merchant Center (GMC) to set up and manage alerts efficiently. It is designed for businesses or professionals responsible for monitoring GMC account activity and ensuring product data quality. The article covers steps for enabling GMC alerts, configuring them in SmartFeeds, and troubleshooting common issues.

Table of Contents

1. Enable Google Merchant Center Alerts
2. Set Up GMC Alerts in SmartFeeds
3. Create a GMC Alert
4. Quick Answers to Common Issues
5. Related Articles

Enable Google Merchant Center Alerts

Receiving GMC alerts is critical for staying updated on issues like expiring or disapproved products. To enable these alerts:

1. Log in to Google Merchant Center.
2. Go to the preferences by clicking the toothed wheel in the top-right corner.
3. Select “Notifications by email.”
4. Check the box labeled "Alerts relating to product data."

Set Up GMC Alerts in SmartFeeds

SmartFeeds centralizes all GMC alerts across feeds for the same customer. These alerts will only be accessible through the SmartFeeds platform and will not trigger email notifications. To access GMC alerts in SmartFeeds:

1. Navigate to the “SmartFeeds” menu.
2. Select "Alert Merchant Center."

Key Features of Alerts:

• Product activity tracking: Get notifications for significant changes in the number of active products. Example: Alerts when products are expiring but technically still distributed.
• Disapproved product proportion: Receive alerts if the percentage of disapproved products exceeds a set threshold.

Create a GMC Alert

To create a new alert:

1. Click on "Create an alert" in the Alert Merchant Center section.
2. Enter the customer's name and GMC account ID.
3. Set thresholds for:
   • Product activity changes
   • Disapproved product proportions

Troubleshooting:

If you cannot create an alert, verify that the GMC account is properly linked to SmartFeeds:

• Navigate to “Configuration” (bottom-left corner).
• Select “Company Account.”
• Choose “Link an Account.”
• Add the customer's GMC account details.
• Grant SmartFeeds access to the OAuth or GMC account via email.
• Return to Alert Merchant Center and retry.

Pro Tip: You can link multiple GMC accounts if your client operates on different CSS platforms (e.g., Google CSS, Alpha Buy).

Quick Answers to Common Issues

Why don't GMC alerts appear automatically in SmartFeeds?

SmartFeeds does synchronize with GMC, but alerts need to be created manually within the platform. Once you've set up the alerts in SmartFeeds, you can connect them to GMC for the data to be properly synchronized.

Why am I not receiving email notifications for alerts?

SmartFeeds alerts are only accessible via the platform. They do not trigger email notifications.

Can I manage multiple GMC accounts?

Yes, you can add several accounts in SmartFeeds, especially if your client uses different CSS platforms.

Related Articles

For further assistance with SmartFeeds, consider reviewing these articles:

• Company Account - Client Management
• Product Flow Alert

For additional help, feel free to reach out via our Contact Us page.